Simplify Support. Speed Up Solutions
WurkDesk is your all-in-one helpdesk module for Wurkforce — with AI-driven ticketing, real-time communication, and escalation workflows that keep your teams in sync
What is WurkDesk?
WurkDesk is a smart helpdesk module within Wurkforce that lets internal users raise support tickets while
giving back-office teams a unified dashboard to manage, track, and resolve issues.
Unified Ticketing
Centralize all internal and external requests.
AI Ticket Triage
Let AI categorize and route tickets instantly.
WhatsApp Integration
Chat directly with users through your company WhatsApp number.
Escalation Workflows
Seamlessly pass tasks across departments or vendors.
Access Control
Assign user permissions to view relevant tickets only.
Timeline & History
Keep a detailed record of every communication and update.
What You Will Love About WurkDesk
Ticket Management
Raise and track tickets from the WurkDesk dashboard.
Submit tickets via WhatsApp or chat-enabled channels.
Attach files, screenshots, or notes directly to tickets.
AI-Assisted Support
Al auto-categorizes and prioritizes new tickets.
Detects duplicates and suggests relevant knowledge base articles.
Generates quick replies and resolution suggestions.
Real-Time Communication
Real-Time Communication
In-ticket chat between users and support teams.
Typing indicators, message receipts, and quick actions.
Knowledge Base
Auto-suggest articles for common issues.
In-ticket preview of guides, FAQs, and troubleshooting steps.
Link tickets to help articles from external Knowledge Bases.
Turn Helpdesk Chaos into Clarity
Automate support, streamline communication, and stay in control
What Sets WurkDesk Apart
WurkDesk speeds up support workflows with AI triage, instant routing, and real-time communication
Multiple agents, departments, and external vendors can work together within a single ticket, improving coordination.
Users get quick responses, transparent updates, and the ability to raise tickets through familiar channels like WhatsApp.
Ticket timelines, assignment tracking, and structured escalation rules ensure no request gets lost.
Managers can monitor performance, track SLAs, and identify recurring issues through built-in analytics and reports.
Multi-Language Auto-Translation
Sentiment Analysis
Voice Note Support
Quick Answers to Common Questions
Have any Query? We Got Answers